Warranty Policy

Issuer

phrevon.com LLC, 12 Antonovycha St, Kyiv 01004, Ukraine; EDRPOU 46617307; contact@phrevon.com; +380 509 922 2340. The warranty applies to services confirmed in the order or invoice.

Duration

The warranty starts on the service completion date in the acceptance document and lasts for the period stated there. Durability and performance claims are substantiated and not misleading under Закон України «Про рекламу» від 03.07.1996 № 270/96-ВР.

Coverage and exclusions

We remedy proven defects in application or materials. Exclusions: accidents, abrasion, improper washing, chemicals, automated brushes, polishing, repainting, body repair, environmental fallout and failure to follow maintenance instructions.

Maintenance

Use pH-neutral products and soft microfibre cloths. Avoid abrasive polishes and aggressive degreasers. Follow the aftercare schedule.

Inspection and claims

Inspections are required at the intervals stated in the warranty document and before any claim. Submit proof of purchase, vehicle identification and photographs. We inspect within a reasonable time and reply in writing.

Statutory rights and prices

This warranty does not limit rights under Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX. Prices are in Ukrainian hryvnia inclusive of VAT and mandatory fees. Complaint handling is free of charge.

Electronic commerce and data

Provider details are given under Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII. Personal data is processed under Закон України «Про захист персональних даних» від 17.10.2024 № 3993-IX.